Shipping,  refund policy

Orders and shipping

Orders

An order is placed via the web shop or by email. A revocation is within 24 hours in writing or verbally resp. possible by phone. The further conditions can be found in the right of withdrawal

 

Delivery, pick up

The ordered goods can be picked up directly from the store in Zurich. A handover of the ordered goods in Winterthur is possible by arrangement.

 

Unless otherwise agreed, delivery will be made by post within 10 days of receipt of payment. The postage fees are to be borne by the recipient and are shown as such in the invoice. There is no postage fee for orders over CHF 200.

 

shipping

The dispatch takes place within 5  Working days after receipt of order, by post. Shipping by B Post CHF 7.00, A Post CHF 9.00. From an order value of 200.- the postage fee is waived.  The postage fees are borne by the recipient and are listed separately as such in the invoice.

If the ordered goods are not in stock, the delivery times apply, which are communicated individually by e-mail.

MariMar Strick Café GmbH assumes no liability for damage caused as a result of transport by post. Any complaints must be reported to the delivering company (post office) within three days of receipt of the goods.  

Otherwise, the following principle applies to us: Talking to one another solves many problems

return

A right of return exists within 10 days. No reasons need to be given.

A return will only be made if the goods are returned in perfect condition and in full. Shipping is at the customer's expense.

The amount for the returned goods will be reimbursed within three working days of being returned to the specified account or - if requested - will be credited to the next purchase.

Are excluded from taking back

- Notebooks and books

- Knitting needles, crochet hooks

- reduced goods

pay

Payment is made by credit card or against prepayment.

For delivery or collection in cash.

 

In special cases, payment by payment slip, payable within 30 days of receipt of the goods, can be agreed. The goods remain the property of MariMar Strick Café GmbH until the amount owed has been received.

We ask our customers, whenever possible, to give preference to offline payment (advance payment) in order to be able to reduce the ever-increasing fees - thank you :)

Courses

One  Course registration is binding.  

You get  a confirmation of registration  with the details for transferring the course fees. As soon as the deposit has been booked, the space is reserved - unless other agreements have been made in writing.

Withdrawal conditions:

If you cancel up to 14 days before the start of the course, we will transfer the course amount back, minus 10.- for administrative expenses.

After that, we cannot refund the course fee unless the vacant space can be occupied by another participant.

If you have to cancel the course for health reasons, please contact us by phone or email.